Refund policy

GetPaid Skills is sold through Creem, our Merchant of Record. Creem processes the payment and issues every refund to the original payment method. As Merchant of Record, Creem may also refund a payment on its own within 60 days (for example to settle a complaint); access to that purchase ends in the same way.

First payment: 14-day refund, no questions asked

For the first payment of any plan (monthly, yearly, the Get Paid Pack, lifetime, or a single skill), you can ask for a full refund within 14 days of the purchase. You don't need to give a reason.

When a refund is issued, or a payment is disputed (chargeback), access ends immediately, even if a cancelled subscription still had time left: paid downloads, download links, and any license keys tied to that purchase are revoked, and your license to use the skills you downloaded ends. Please delete those copies.

Renewals

• Subscription renewals are not refunded, but you can cancel anytime in your account (Account → Cancel subscription) or in the Creem customer portal. After you cancel, access continues until the end of the period you already paid for (the date shown in your account as "Access until"), then new downloads and updates stop and nothing more is charged. Skills you already downloaded while you were paying stay yours to use, with no time limit, under the same license terms. The same applies when a subscription ends because a renewal payment fails.
• Yearly renewals: if you didn't download any paid skill after the renewal charge, you can ask for a full refund of that renewal within 7 days of the charge. Access ends when the refund is issued.
• Partial refunds for unused time are not offered.

Fair use (anti-abuse)

The no-questions refund is meant for people who tried the product and found it isn't for them. We may decline a refund, or end access, when:

• the same person has already received a refund before (repeated buy, download and refund cycles), including through other accounts, emails or payment methods;
• downloaded skills were shared, published or resold (every paid download carries the buyer's email);
• the request is part of fraud, or a chargeback was opened for the same payment.

Opening a chargeback ends access to the purchase while it is investigated. Your statutory consumer rights are not affected by this policy.

EU right of withdrawal

Paid skills are digital content delivered immediately. At checkout you ask for immediate delivery and acknowledge that you lose the statutory 14-day right of withdrawal once delivery starts. The voluntary 14-day refund above still applies.

How to ask for a refund

Email support@getpaidskills.com from the email you bought with and include the order ID from your receipt. We reply by email and process approved refunds through Creem.

Last updated: 2026-11-01